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Clues.Cafe Terms of Service and Refunds Policy

You are viewing an older version of Terms (1.0, effective prior to 30-Aug-2023). View the current Version (2.0, effective since 30-Aug-2023).

Definitions

“We”, “Our”, “Us” refers to the website https://clues.cafe and its team.

 

“You”, “Your” refers to a natural person, an individual entrepreneur, or a legal entity that uses Our services.

 

“Mentor” refers to a member of Our team who is Our expert in academic writing and who provides support and assistance to You.

 

“Assistant” refers to a member of Our team who is Our expert in communication and who determines Your need and invites You to an online document where You communicate with Our Mentor to resolve Your need.

How it works

 

We exist to provide You with support and assistance in Your academic writing life. We provide that via:

 

1. Answering Your questions about academic writing such as, but not limited to, the meaning of specific terms and concepts, clarifying academic writing instructions.

 

2. Helping You brainstorm ideas for writing by asking You questions, giving You related examples that help You to get going with Your writing on Your own.

 

3. Assisting You with the sources by asking You the correct questions and giving You related examples that help You gather an optimal selection of sources for a particular writing piece.

 

4. Boosting Your papers by providing insightful comments and recommendations on what could be improved in Your writing piece, such as, but not limited to, the structure, the formatting, the vocabulary choices of Your writing piece.

 

We may provide other types of assistance that are related to the assistance mentioned above. However, We don't provide writing services, such as writing papers for You. Also, We don't complete assignments or their equivalents in full or partially for You. 

 

We are solely an advisory service, which means that You decide whether to implement the advice given by Us and may completely ignore it. We do not bear any responsibility for misinterpretation or misuse of Our consultations.

 

To use Our services, You have to initiate a chat with Us on Our website clues.cafe. Our Assistant will determine Your need and then will create an online document and invite You to it. Once there, You will be able to chat with Our Mentor. For long consultations, We may change Mentors for You.

 

Resuming consultations

 

To resume Your consultation at a later time, please contact Our Assistant via chat - https://clues.cafe. We will try to arrange the same Mentor for You, but may need to proceed with another Mentor.

 

Personal information

 

You don’t need to provide personal information to use Our services and may join the online document created for Your order via anonymous browser tab. 

 

Information storage 

 

We store the information provided by You and Our Mentor in the online document created for Your order for three months for the purpose of ease of continuation of Your order should You decide to come back and work on the same order a bit more and for the purpose of quality control of Mentor’s work.

 

After the aforementioned period, we delete the information provided by You and Our Mentor in the online document created for Your order. Therefore, if You wish to preserve the information provided, please download the document to Your computer or copy information from it to another file or Yours.

Cost of the Services

 

Our services are free.

 

Contact details

 

If You require further information about Us, please contact clues.cafe@gmail.com

 

Refund Policy

As Our services are provided free of charge, there is no refund policy applicable.

 
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